Frequently Asked Questions
A quick guide to preparing for service and looking after critical equipment.
What information should I provide when requesting service?
Share the equipment type, brand and model where available, current temperature, alarm codes, when the symptom started and how it affects operations.
How often should commercial refrigeration be serviced?
Frequency depends on the manufacturer, equipment, environment, duty and business risk. A qualified provider can build a risk-based schedule after reviewing the site.
Can I clear ice with a sharp tool?
No. You may puncture a coil, damage wiring or cause injury. Protect stock, follow manufacturer instructions and arrange diagnosis if abnormal ice returns.
Why is preventive maintenance worthwhile?
It can reveal developing wear, airflow restrictions and control issues before they cause avoidable downtime, energy waste or stock loss.
What should I do in an electrical emergency?
Keep people away, avoid touching the equipment and contact emergency services or a licensed electrical professional as appropriate. Never bypass protection devices.